Let's face it, you are never "done" with Google My Business if you are a healthcare organization, it is not a set-it and forget-it platform. One of the most time consuming tasks is troubleshooting. You know it happens; one of your high profile surgeons emails or calls and says his GMB is not appearing in search results when he searches for a cardiovascular surgeon in your market. Or he did find it and it is marked Permanently Closed and he wants it fixed immediately! Perhaps you are moving your main entrance or adding a new building on campus - you need new street views taken or the overhead view still reflects the construction mess! Let us take those worries off your desk, we can even build a web form that collects relevant information and creates a ticket for our staff to address in a timely manner. Empower your organization to report issues directly to us and you simply get a notification and update with the resolution.
We are not a on-size fits all solution, each client has different needs, each quarter we will conduct a comprehensive review of your Google My Business (GMB) account with you. We review overall account status and summarize all trouble tickets reported and status. We will review GMB Insights with you, with special focus on key strategic service lines that are currently in focus for marketing efforts. We monitor any error messages and change in profile status. Our goal of quarterly reviews is to ensure that your GMB account is optimized and problem free, if you wish for more or less frequent reviews we are happy to oblige.
We also are happy to work cohesively with any vendor or solution that may support or interact with GMB - such as SEM, SEO, Appointment Scheduling, CRM etc.
"After months and months of fighting with Google to claim and verify GMB listings, Cynthia was able to help me claim and verify all remaining profiles in one fell swoop. Her expertise and knowledge of Google My Business has allowed me to have confidence moving forward in optimizing our profiles to ensure clarity of information for consumers."
- Sarah Hawes, UNC Pardee, Digital Marketing Strategist
"The organization I worked with was in a "Google mess" when I met Cynthia. Working together, we have made great strides in our online listings. We had very specific issues that she tackled head on and was able to resolve. She's up front, honest and dependable."
- Heather Wilkerson, Healthcare Marketing Professional
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